Refund policy

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Request must be made within 30 days of delivery
• Products must be in original, unopened packaging
• Proof of purchase is required (order number or receipt)
• Products must not be damaged by the customer

How to Request a Refund

1. 1Contact our support team at support@lumonutrition.com
2. 2Provide your order number and reason for the refund
3. 3Our team will provide return shipping instructions
4. 4Ship the product back in its original packaging
5. 5Refund will be processed once we receive the returned item

Refund Timeline

Once we receive your returned item, we will inspect it and process your refund. The timeline is typically:

• Inspection: 1-2 business days
• Refund processing: 3-5 business days
• Bank processing: May take additional time depending on your financial institution

Exceptions

The following items are not eligible for refund:

• Opened or used products (unless defective)
• Products returned after 30 days
• Products without proof of purchase
• Products damaged by the customer

Defective Products

If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the defect to expedite the process.